Oz Weight Loss processes your orders as quickly as possible, within a 24 hour turn around.
Orders are packaged then posted using Australia Post on the next available working day.
Currently all postage is FREE, with a small handling fee which allows our orders to be sent out within 24 hours.
Our fulfilment centre will post your order to the address listed on the account. Please ensure all of your address details are correct as we can only go of what you tell us.
Australia Post will deliver the parcel to the listed address, if there is a mistake with the address you provide us then you will be liable for additional postage fees if we have to re-post the items.
If any products ordered are not available at the time of the order, the unavailable item may be backordered, or for extended unavailability a Customer Service Representative will contact you and offer a refund or substitute.
Our payments are processed safely with Paypal and Braintree (Visa, Mastercard).
Our customers are number one over everything, if you aren't satisfied with our service please notify us and we will do our best the rectify the issue.
You can contact us by email: firstname.lastname@example.org
If you don't think we can resolve your issue via email, please send your phone number and we will have our next available customer service representative call you.