Terms Policies and Refunds

By using our website you agree to these Terms and Conditions. Please note that the Internet is a rapidly changing medium, and we reserve the right to modify the terms of this agreement. Therefore by continuing to use the site after we post any such changes, you accept the modified terms.


The prices displayed on this website are all quoted in Australian Dollars (AUD) and are valid and effective only within Australia, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges that may apply to your order.

Returns Policy

If an order is made incorrectly or for some reason you wish to a return the product. It may be returned within 30 days of purchase date and a refund will be given on any unopened items that are in sellable condition. Once items are received then the refund will be processed. 

Refunds Policy

Products that are ordered incorrectly by the customer can be exchanged or a credit can be arranged upon its arrival back at the Ozweightloss warehouse and after inspection by our customer service staff confirm the product was returned within 7 days of delivery and has not been opened or tampered with.

Any faulty or damaged stock received will be replaced at no charge if Ozweightloss is notified within 7 days of purchase date. If an order has been received and it is incorrect through the fault of Ozweightloss, it will be replaced at no additional charge to the customer. Please note that the customer is responsible for the postage cost for the items being returned. For any returns enquiries please contact us at: ozweightloss.au@gmail.com


The claims made about specific products on or through this website have not been evaluated by the FDA or TGA and are not approved to diagnose, treat, cure or prevent disease. All of our products are manufactured in TGA and or FDA approved facilities, using the best manufacturing practices.

This website is not intended to provide treatment, diagnosis or medical advice. Products, information and other content provided on this website, including information that may be provided on this website are provided for informational purposes only. Please consult with a doctor or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Individuals are different and could react differently to different products. You should consult your doctor about interactions between medicine you are taking and nutritional supplements. Comments made on this website by site admin or users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent the position or view of Ozweightloss. 

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product packaging or label. You should contact the manufacturer directly for clarification as to product labelling and packaging information and recommended use.

Ozweightloss is not liable for any information provided on this website regarding recommendations in regards to nutritional supplements for any health purposes. The products and/or claims made about specific nutrients or products have not been evaluated by the FDA or TGA. Dietary products are not intended to prevent, treat prevent or cure any disease. You need to consult with a healthcare professional before starting any dietary, supplement or exercise program. Ozweightloss makes no guarantee's or warranties with respect to any products or services sold.

Ozweightloss is not responsible for any damages for services or information even if Ozweightloss has been advised of the possibility of damages.

Privacy Policy 

Ozweightloss may change the Privacy Policy at any time (without providing notification) by posting revisions to this web site. Your use of the Ozweightloss web site constitutes acceptance of the provisions of our Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy please do not use this web site.

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy.

Ozweightloss will not sell its database of its customer details or details about customers to a third party.
We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
When does Ozweightloss disclose the information it collects to outside parties?

Ozweightloss does not sell, trade, or rent your personal information to others. Ozweightloss may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Ozweightloss, our users, or others.

What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, e-mail, and sometimes phone number, address and credit card details if paying by credit card. This allows us to process and full-fill your order successfully. It also helps us in maintaining your account.

How does Ozweightloss protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. Please note that credit card details are not stored online for more than the duration of a transaction.


"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Ozweightloss online site.

Your Consent

By using our web site, you consent to the collection and use of this information by Ozweightloss. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.